Should your application be successful the holding deposit you paid at the start of the process will contribute towards the full deposit required which is equivalent to six weeks rent (sometimes an eight week deposit will be required if you have a pet). The full deposit total must be paid before the tenancy starts. The deposit is held in the Deposit Protection Service in accordance with government legislation.
One month’s rent is required in advance and as above must be paid in full before the tenancy starts and before we hand over the keys. Rent is then to be paid on a monthly basis usually by standing order on each subsequent month in respect to the original move in date. For example, if you moved into the property on the 10th March. Your monthly rent will be due on the 10th of each month thereafter.
Groves Residential will provide you with a standing order form on the day you check in. You will input your bank details and sign the form of which we will then send off to your bank. Please note: It is your responsibility to ensure your bank has set this up correctly to avoid missing your rent payment date as this is something we are unable to do. You can do this by contacting your bank directly. Please Note: Late rent payments will result in a late payment charge.
All monies referred to above need to be paid to us in cleared funds. This is most easily done by a direct transfer into our bank although we will accept cheques if given to us 10 working days in advance. PLEASE NOTE payment of any of these sums by cash is possible but we reserve the right to charge a handling fee of 2.5% on any amount over £500 (we make no money on this as it is the ludicrous amount our bank charge us to deposit cash!)
Move In & Check Out Procedure
Once referencing is complete we contact you to set up a suitable date and time for you to sign the agreement, pay the balance of the monies and collect your keys. Please note that all tenants that will be living in the property must be present to sign the tenancy agreement.
An inventory check in will need to be completed prior to occupancy of the property, the cost of this is payable by you as new tenants. The fees vary depending on the size of the property and whether it is furnished or unfurnished and start at £80 for an unfurnished studio and rise to £170 for a furnished three bedroom house. Properties with four and more bedrooms are priced individually and will be notified to tenants on request. When the tenancy ends a check out report will be prepared in accordance with the inventory you signed at the start of the tenancy. The Landlord will be responsible for the cost of this check out. This report will determine how much of the deposit will be returned. If for any reason you are not checked into the property but are given an inventory, you have 5 days to check this and return it with any discrepancies that you find.
Maintenance and Repairs
As the tenant, you will be required to report any maintenance issues or necessary repairs that are required. These must be reported to Groves Residential if we manage it or the Landlord as soon as it comes to your attention. Failure to do so may result in us being unable to repair the problem in time before permanent damage is done. This may then result in part of your deposit being withheld.
All monthly rents are exclusive of utility charges; you will be directly responsible for any Gas, Electric & Water bills. At the start of each tenancy you will be given the current relevant meter readings (by the inventory clerk). These need to be supplied back to the utilities so they can set up your account and the property bills can be transferred into your name. It is also advisable that you contact the suppliers yourself to ensure the account is set up correctly as we rely on the postal service to get the notifications through to the utilities. This is highly recommended as to avoid any serious problems of arrears arising.
We will notify the local authority of your residence at the start of your tenancy. They will then calculate your monthly council tax payment for which you are directly responsible. It is the tenant’s responsibility to make sure the council tax is paid on a monthly basis. Please contact the council for more information.
If you require the telephone line you are required to register your own account with BT or whoever the provider may be. It is your responsibility to close your account upon departure.
You are directly responsible for the payment of the TV license at the property.
You are advised to obtain contents insurance for your personal possessions and (if appropriate) those left by the landlord.
Regular inspections may be carried out on properties managed by Groves Residential; this gives you the chance to raise any concerns or maintenance issues with the property manager. Any damage to the property will be documented with photographs and may affect the return of the deposit.
Return of Deposit
The deposit is returned at the end of the tenancy, this is obviously dependent on the condition in which you leave the property upon departure. You must also provide documentation that shows all utility bills are paid up to date. We have to carry out various obligatory checks and procedures on behalf of the landlord before we contact the Deposit Protection Service to issue the return of your deposit. Please be aware that it is not permissible for you to cancel your last month's rent payment because we hold a security deposit. The deposit is legally a separate issue from rent payment and you will be in breach of your contractual agreement if you do this.
Groves Residential (UK) Limited is an Introducer Appointed Representative (Firm reference number 592691) of Let Insurance Services Limited, trading as LetRisks, who are authorised and regulated by the Financial Conduct Authority (FCA). See www.fca.org.uk/register for further details.